Privacy Policy

Silverline Home Services LLC, doing business as SilverlinePros ("we," "our," or "us"), collects the following information when you use our services:

• Contact Information: Name, email address, phone number, and service address provided through our quote forms, booking checkout, or phone consultations.
• Service Details: Home type, number of bedrooms/bathrooms, cleaning preferences, pets, access instructions, and preferred scheduling.
• Payment Information: Credit/debit card details are processed securely through Stripe. We do not store full card numbers on our servers.
• SMS Consent Records: If you opt in to SMS messaging, we record your consent timestamp, phone number, and associated booking ID.
• Usage Data: Browser type, device information, and pages visited on our website through standard analytics.

We use your information exclusively for the following purposes:

• Providing and scheduling cleaning services you have requested
• Sending booking confirmations, appointment reminders, and service updates
• Processing payments for completed services
• Sending SMS messages to customers who have explicitly opted in (booking confirmations, reminders, arrival notifications, completion notices)
• Improving our website and customer experience
• Internal record-keeping and business operations
• Responding to customer inquiries and support requests

We do not sell, rent, or share your personal information with third parties for marketing purposes.

When you provide your phone number and explicitly opt in to receive SMS messages from SilverlinePros (Silverline Home Services LLC), the following applies:

• Consent is optional: SMS opt-in is not required to use our services.
• Explicit opt-in only: We use an unchecked checkbox. You must actively check it to consent.
• Message types: Booking confirmations, pre-cleaning reminders, arrival notifications, service completion notices, and payment confirmations.
• Message frequency: 2–5 messages per service cycle. Frequency varies based on your bookings.
• Message & data rates: Standard message and data rates may apply per your carrier plan.
• Opt-out: Reply STOP to any message to unsubscribe immediately. You may also contact us at (845) 547-9228.
• Help: Reply HELP for assistance, or call (845) 547-9228.
• Carrier liability: Carriers are not liable for delayed or undelivered messages.
• Consent records: Your SMS opt-in status, timestamp, and phone number are securely stored and available for audit.

We share information only as necessary to deliver our services:

• Stripe: Payment processing. Stripe's privacy policy applies to payment data.
• Vonage: SMS message delivery for opted-in customers.
• Vapi: AI phone assistant for handling service inquiries.
• Resend: Transactional email delivery.
• ZenMaid: Internal scheduling and operations management.

All third-party providers are contractually obligated to protect your data and use it only for the services we've engaged them to perform.

• Booking records: Retained for the duration of your relationship with SilverlinePros plus 3 years for business records.
• SMS consent records: Retained for the duration of consent plus 3 years after opt-out for compliance audit purposes.
• Payment records: Retained per applicable tax and accounting requirements.

You may request deletion of your data by contacting us. Certain records may be retained as required by law or for legitimate business purposes.

We implement industry-standard security measures to protect your information:

• All data transmission uses HTTPS/TLS encryption
• Payment information is processed by Stripe (PCI DSS Level 1 certified)
• Access to customer data is restricted to authorized personnel only
• Regular security audits and monitoring

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal/contractual obligations)
• Opt out of SMS messages at any time by replying STOP
• Withdraw consent for data processing (may affect service delivery)
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at (845) 547-9228 or email us.

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

For questions about this Privacy Policy or your data:

• Phone: (845) 547-9228
• Website: silverlinepros.com
• Address: Available upon request