Effective Date: August 19, 2026 Last Updated: August 19, 2026
These Terms of Service ("Terms") govern cleaning and related services provided by Silverline Home Services LLC, doing business as SilverlinePros ("SilverlinePros," "Silverline," "we," "us," or "our").
By booking, purchasing, authorizing, or receiving services from SilverlinePros, you ("Client," "Customer," or "you") agree to these Terms.
Customer Service: (845) 208-5741 Website: SilverlinePros.com Primary Service Area: New York and New Jersey
A booking is not considered fully confirmed until:
Customers booking through the SilverlinePros website must affirmatively check the box confirming that they have read and agree to these Terms before completing the booking.
If a booking is initiated by telephone, sales representative, or another method, Silverline may require the Client to complete the electronic booking and acceptance process before the appointment is considered confirmed.
By accepting these Terms, you represent that:
Silverline is not responsible for disputes between property owners, tenants, landlords, occupants, guests, property managers, or other third parties regarding whether cleaning was authorized.
Silverline provides residential and commercial cleaning services, including:
The exact work performed depends on the service selected, the condition of the property, accessibility, safety, and any approved add-ons.
A typical maintenance cleaning may include:
Maintenance cleaning is intended for properties receiving routine upkeep. It is not intended to correct months or years of heavy buildup, excessive grime, severe neglect, construction dust, hoarding, or hazardous conditions.
Deep cleaning includes more detailed cleaning and buildup removal than routine maintenance cleaning.
Unless otherwise stated during booking, Silverline's deep-cleaning service includes cleaning the interior of the oven and refrigerator, provided they can be cleaned safely and without moving the appliance.
Deep cleaning does not constitute restoration, remediation, repair, refinishing, pest treatment, mold remediation, or construction cleanup.
Move-in and move-out services are intended for vacant or substantially empty properties unless Silverline is advised otherwise.
Furniture, belongings, construction materials, trash, or other obstacles may affect the scope and price.
Post-construction cleaning must be specifically disclosed and booked as such.
A standard or deep cleaning booking does not automatically include:
Additional equipment, personnel, time, or visits may be required.
Construction dust may continue settling after cleaning. Silverline does not guarantee that a property will remain dust-free if construction, sanding, drilling, HVAC activity, contractor work, or other dust-producing activity continues.
Accessible interior window cleaning is included with our cleaning services.
For purposes of these Terms, standard window cleaning means reasonably accessible interior-facing glass and accessible surrounding areas.
Unless specifically agreed otherwise, window cleaning does not include:
Silverline does not guarantee removal of permanent mineral deposits, scratches, etching, failed window seals, fogging between panes, or other conditions that are not ordinary dirt.
Normal light tidying may be included as part of cleaning.
Heavy organizing, sorting, or decluttering is an additional service.
When organizing is requested or approved:
Where reasonably possible, Silverline will obtain approval before substantially extending organizing time beyond what was originally requested.
Silverline employees will not make significant decisions about disposing of personal property without Client direction.
Clients should clearly identify anything intended for disposal.
Silverline normally provides the cleaning supplies and equipment reasonably necessary to perform the booked service, including appropriate cleaning products, cloths, vacuum equipment, floor-cleaning equipment, gloves, and other standard supplies.
Clients are not normally required to provide cleaning products.
If you request that Silverline use a specific product, chemical, tool, or cleaning method:
Clients must disclose known chemical sensitivities, allergies, respiratory sensitivities, special surface requirements, or product restrictions before service.
No cleaning product can be guaranteed to be completely allergen-free or reaction-free.
Our pricing, staffing, equipment, and scheduling decisions depend heavily on the information provided when the service is booked.
You must accurately disclose information including, when applicable:
Photos may be requested before certain jobs.
If our team arrives and determines that the property was materially understated, incorrectly described, or booked under the wrong service category, Silverline may stop before beginning work and reassess the job.
If we have the equipment, staffing, and time necessary to complete the actual job, we may:
We will not intentionally begin materially expanded work without approval of the revised price.
Approval may be provided electronically, in writing, by recorded business communication where lawful, or verbally and documented by Silverline.
If we do not have the necessary equipment, personnel, or time available, we may reschedule the cleaning for another date using the updated scope and price.
If a Client materially misrepresented the condition of the property and then refuses the appropriately revised scope or price after our team has arrived, Silverline may treat the appointment as a Client-caused late cancellation and apply the applicable cancellation fee.
Silverline generally uses flat-rate pricing rather than hourly billing.
You are purchasing completion of the agreed cleaning scope, not a guaranteed number of labor hours.
The following do not by themselves change the agreed flat-rate price:
Silverline determines appropriate crew size, equipment, scheduling, and workflow.
Prices provided during an initial conversation may sometimes begin with the cleaning-service subtotal.
Before a booking is finalized, Silverline will disclose the required charges applicable to that booking in the manner required by law.
The online booking process displays the applicable booking breakdown before final confirmation.
If a quote is clearly identified as an estimate, preliminary quote, starting price, or service subtotal, it may be adjusted before acceptance when information affecting the job changes.
Silverline will not knowingly rely on an obvious typographical or mathematical pricing error. If a genuine pricing error is discovered before the service begins, Silverline may correct it and allow the Client to accept the corrected price or cancel without a late-cancellation penalty.
Applicable sales tax is charged when required by law.
If you are legally exempt from applicable sales tax, you are responsible for providing a valid exemption certificate or other required documentation before the charge is processed.
If proper exemption documentation is not provided, Silverline may collect the applicable tax.
A booking may also include a disclosed service fee.
Any mandatory service fee will be identified before the booking is finalized as required by applicable law.
A service fee is not a gratuity or tip for the cleaner.
Applicable government taxes and other legally required charges may be shown separately.
A $30 scheduling deposit is required to reserve an appointment unless Silverline expressly waives it.
The deposit:
Unless otherwise specifically disclosed at booking, if the Client cancels outside the applicable late-cancellation period, the scheduling deposit may be refunded to the original payment method or applied as a future service credit.
If a cancellation fee applies, the deposit may be applied toward that fee.
If Silverline cancels an appointment and the Client does not accept a reasonable rescheduling option, any unapplied deposit will be returned.
A valid payment card is required for service.
By providing a payment card, you authorize Silverline and its payment processor to maintain the card information securely and charge it for amounts properly due under your booking and these Terms, including:
Silverline may use a third-party payment processor and may not directly receive or retain the complete payment-card information.
Silverline may verify the validity of the payment method or use a temporary authorization where appropriate.
The remaining balance is generally charged on the day of the cleaning while the cleaning team is still at the property.
The $30 scheduling deposit is deducted from the amount owed.
The remaining charge may include:
The Client does not need to be physically present for the payment to be processed.
If the payment card is declined while the cleaning is in progress, Silverline may attempt to contact the Client and request an updated payment method.
If payment cannot be resolved promptly:
The Client is responsible for promptly providing a valid replacement payment method.
If a valid balance remains unpaid after notice, Silverline may:
If a balance remains unpaid for more than seven calendar days after notice, Silverline may assess a one-time late/administrative fee equal to the lesser of $25 or 5% of the unpaid service balance, but only to the extent permitted by applicable law.
The Client may also be responsible for reasonable collection or legal costs where expressly permitted by law or awarded by a court or arbitrator.
If you believe a charge is incorrect, we strongly encourage you to contact Silverline at (845) 208-5741 before initiating a chargeback so we have an opportunity to investigate.
Nothing in these Terms removes any lawful rights you may have with your financial institution.
However, filing a chargeback does not automatically eliminate a valid debt.
If a charge is disputed, you authorize Silverline to provide relevant evidence to the payment processor, card network, financial institution, insurer, collection provider, arbitrator, court, or other appropriate party. Evidence may include:
Knowingly making a false claim regarding a valid authorized charge does not release the Client from responsibility for amounts lawfully owed.
One-time cleaning appointments require at least 24 hours' notice to avoid a late-cancellation charge.
If you cancel fewer than 24 hours before the scheduled appointment, Silverline may charge 50% of the scheduled cleaning price.
This applies even when cancellation occurs on the same day as the appointment.
Silverline does not charge 100% of the scheduled cleaning price solely because a one-time appointment was canceled late.
The scheduling deposit will be credited against any cancellation amount owed.
Requests to reschedule a one-time cleaning should be made at least 24 hours before the scheduled appointment.
A rescheduling request received inside the 24-hour period may be treated as a late cancellation and may be subject to the 50% cancellation charge.
Silverline may waive or reduce a fee in exceptional circumstances at its discretion, but doing so once does not waive the policy for future appointments.
Recurring cleaning may include weekly, biweekly, monthly, or another agreed frequency.
A recurring service continues until canceled by the Client or Silverline.
Recurring service is not a guarantee that a specific cleaner, team, day, time, or price will remain permanently unchanged.
Before recurring service begins, the Client will be provided the material recurring-service information required for the enrollment.
Where required by law, Silverline will provide an electronic confirmation that can be retained by the Client.
A Client may cancel the recurring service.
To avoid charges related to the next scheduled visit, Silverline requires at least 7 days' notice before that visit.
If recurring service is canceled with less than 7 days' notice before the next appointment, Silverline may charge up to 50% of the affected scheduled visit.
Silverline will provide a reasonable method to cancel recurring service and will comply with any additional cancellation rights required by applicable law.
Individual recurring appointments require at least 3 days' notice to reschedule without a late-rescheduling charge.
A rescheduling request made fewer than 3 days before the appointment may result in a charge of up to 50% of that scheduled visit.
Recurring pricing is based in part on the expected frequency of cleaning.
If a Client repeatedly:
Silverline may:
Any required price adjustment will be disclosed before the affected service as required by law.
Recurring-service pricing may be lower than Silverline's normal one-time cleaning price because the price assumes an ongoing service relationship.
If a Client books a recurring plan, receives the discounted recurring price for the first visit, and then ends the recurring arrangement before a second qualifying recurring cleaning is completed, Silverline may reprice the first cleaning at the standard one-time cleaning price that applied to the property.
The Client authorizes the difference between:
the discounted recurring amount already paid
and
the applicable one-time cleaning price
to be charged to the payment method on file.
This adjustment may also apply when the second visit does not occur because the Client:
This adjustment does not apply when Silverline itself permanently discontinues the recurring service after the first cleaning for reasons unrelated to the Client's conduct.
After two qualifying consecutive recurring cleanings have been completed, the first-visit repricing provision no longer applies.
Silverline reserves the right to change recurring-service pricing.
Examples of reasons include:
Silverline generally provides advance notice before a new recurring rate becomes effective.
Where applicable law requires a specific notice period, cancellation opportunity, or affirmative acceptance of a price increase, Silverline will follow those requirements.
If affirmative consent is legally required before charging a new recurring rate, Silverline may require the Client to accept the new rate before the next cleaning.
If the Client does not accept a required new rate, Silverline may discontinue recurring service rather than perform the service at the previous price.
The Client must provide safe, lawful, and timely access to the property.
Acceptable arrangements may include:
Silverline generally avoids taking possession of physical house keys for ongoing storage.
Any exception involving physical keys must be specifically approved.
The Client is responsible for ensuring that:
If our team cannot enter the property within 15 minutes of the scheduled arrival because of a Client-controlled access problem, Silverline may leave.
Examples include:
Such a visit may be treated as a same-day Client-caused cancellation and may be subject to the 50% cancellation fee.
Waiting longer than 15 minutes on one occasion is a courtesy and does not create an obligation to do so in the future.
The Client is responsible for ensuring that reasonably accessible and lawful parking is available for the cleaning team.
If the property requires:
the Client must arrange it before the appointment.
Silverline is not required to park illegally or risk a citation, towing, unsafe loading conditions, or unreasonable equipment transport.
If reasonable access to parking is unavailable and prevents service, the appointment may be delayed, shortened where appropriate, or rescheduled.
Normal roadway tolls incurred by Silverline are not charged to the Client.
Silverline schedules appointments for a target start time.
Our crews may be internally scheduled to arrive approximately five minutes before the cleaning begins, but an exact arrival time cannot be guaranteed.
Reasonable delays may occur because of:
A reasonable arrival delay does not automatically entitle the Client to a discount, cancellation fee waiver, or refund.
If a delay becomes substantial, Silverline will make reasonable efforts to communicate with the Client and may offer rescheduling when appropriate.
Silverline does not guarantee a specific cleaner or cleaning team.
We may substitute, add, remove, or reassign team members based on:
Requests for a particular cleaner will be considered when possible but are not guaranteed.
A change in cleaner or crew is not, by itself, grounds for a refund or penalty-free last-minute cancellation.
The property must have the utilities reasonably necessary to perform cleaning safely, including:
If necessary utilities are unavailable, Silverline may suspend or stop service.
If the condition was not disclosed before arrival and prevents cleaning, the visit may be treated as a Client-caused late cancellation.
All pets must be disclosed before the appointment.
If booking online, pets should be disclosed in the booking notes or other designated section.
Clients should identify the type and approximate number of animals at the property.
This information matters because some Silverline team members may have pet allergies, sensitivities, fears, or other legitimate limitations.
Failure to disclose a pet may result in:
Silverline may require pets to be securely contained during cleaning.
Animals that are aggressive, highly reactive, repeatedly interfere with the cleaning, or create a safety concern must be secured.
Silverline is not responsible for an escaped pet to the extent the escape results from the Client's failure to properly secure the animal, provide accurate instructions, or disclose the pet.
The Client should tell us about doors, gates, invisible fences, cages, or other pet-related access instructions.
Excessive pet hair, urine, feces, odor, or other animal-related conditions beyond normal household cleaning may require additional service, specialized treatment, or an updated quote.
Silverline provides cleaning services.
Our team members are not babysitters, caregivers, nurses, home-health aides, security personnel, or supervision providers.
The Client is responsible for supervising:
Clients and occupants should stay clear of active cleaning areas, wet floors, cords, equipment, chemicals, and other temporary cleaning hazards.
Silverline may refuse to begin or may immediately stop work when our team reasonably believes a condition presents a health, safety, legal, or property risk.
Examples include:
Silverline is not a biohazard-remediation, hazardous-material-remediation, mold-remediation, pest-control, or crime-scene-cleaning company unless a specific service is separately offered and agreed to in writing.
Failure to disclose a known hazardous condition may result in cancellation of service and an applicable cancellation charge.
Clients should notify Silverline before service if a property contains:
Silverline may reschedule or refuse service until the condition has been appropriately addressed.
Silverline is committed to a safe workplace for its employees and service personnel.
Harassment or abusive conduct toward our team is prohibited.
This includes:
A team member may leave the property immediately if they reasonably believe their safety is at risk.
Silverline may permanently terminate the Client relationship.
The Client remains responsible for work already performed and any other properly applicable charges.
Clients may use lawful security systems in their homes or businesses.
However, the Client is solely responsible for complying with all applicable recording, privacy, wiretapping, and surveillance laws.
Recording devices must not be used unlawfully or in locations where a person would reasonably expect complete privacy.
Silverline may refuse service if it discovers a recording arrangement that appears illegal, invasive, or unsafe.
No camera or recording device may be placed in a bathroom or other area in a manner that unlawfully records team members in circumstances where privacy would reasonably be expected.
Silverline may use small step stools or, when appropriate and available, a step ladder up to approximately 6 feet.
Use of any ladder remains entirely subject to the cleaner's judgment regarding safety and working conditions.
Silverline does not require employees to clean areas that cannot be reached safely using our normal equipment.
We do not perform work requiring:
Areas above our safe working reach may be excluded without being considered a service failure.
Silverline does not move major heavy appliances for cleaning due to property-damage and personal-injury risks.
This includes items such as:
If the Client safely moves an appliance before our arrival and exposes a reasonably accessible area, Silverline may clean the accessible area if it falls within the booked scope.
Our cleaners are not responsible for disconnecting or reconnecting:
Furniture will only be moved when the assigned team determines that it can be moved safely without unreasonable risk to the furniture, flooring, property, or cleaner.
Silverline may clean around furniture that cannot safely be moved.
Silverline may decline to move or directly clean:
Clients should move or secure these items before service.
Before cleaning, Clients should secure:
Items with unusual financial or sentimental value should not be left in areas where routine cleaning requires items to be handled or moved.
Silverline strongly recommends securing or specifically disclosing items with a replacement value exceeding $500.
Failure to secure valuable or unusually fragile property may be considered when evaluating responsibility for a claim to the extent permitted by law.
All firearms and other dangerous weapons must be safely secured before the cleaning team enters the property.
Team members are not expected to move, handle, secure, unload, or clean around unsecured firearms.
Discovery of an unsecured weapon may result in immediate suspension of service.
Clients are responsible for disclosing known fragile, loose, broken, unstable, improperly installed, improperly sealed, or damaged items before service.
Examples include:
Ordinary cleaning can sometimes reveal deterioration, discoloration, wear, staining, scratches, or damage that was previously hidden by dirt or buildup.
Silverline is not responsible for preexisting deterioration merely because it becomes visible during or after cleaning.
Clients should notify Silverline of specialty surfaces requiring specific treatment, including:
Silverline will use reasonable cleaning methods, but no cleaning process can reverse existing etching, corrosion, oxidation, wear, fading, scratching, discoloration, or chemical damage.
Interior oven and refrigerator cleaning are included with Silverline deep cleans unless otherwise stated.
However:
For refrigerator interiors, Clients should remove or properly secure items that could spoil or be damaged by temporary movement.
Silverline is not responsible for food spoilage caused by food being left unrefrigerated where the Client requested or required items to be removed for cleaning, except to the extent directly caused by Silverline's negligence.
Cleaners will not intentionally discard food unless instructed or unless the item has clearly been placed with trash for disposal.
Standard trash removal means removal of ordinary household or office trash into appropriate on-site disposal containers.
Unless separately agreed, Silverline is not a junk-removal or hauling company.
We do not ordinarily remove:
Clients are responsible for identifying what is trash.
Silverline is not required to determine whether ambiguous personal property should be discarded.
Silverline will make reasonable professional efforts to clean the property.
However, cleaning is not restoration.
Silverline does not guarantee removal of:
A property may be significantly cleaner without every permanent defect disappearing.
General cleaning and disinfecting does not make a property medically sterile.
Unless Silverline has expressly contracted to perform a specialized service, we do not guarantee:
Silverline does not provide medical, environmental-testing, remediation, or laboratory certification services.
The Client should allow the team reasonable access to areas included in the cleaning.
Silverline is not responsible for incomplete areas when work is prevented by:
If the Client's actions materially prevent the service from being performed, Silverline may stop service without treating the result as a normal quality failure.
Quality concerns must be reported to Silverline within 24 hours after completion of the cleaning.
The Client should provide:
Silverline must be given a reasonable opportunity to review the concern.
When appropriate, Silverline's normal remedy is to offer a touch-up or re-clean of the affected area.
Refunds are not automatic.
Depending on the circumstances, Silverline may choose to:
If Silverline reasonably offers to return and correct a cleaning-quality concern and the Client refuses to allow us to do so, the Client is not automatically entitled to a refund.
Nothing in this section eliminates any non-waivable consumer right.
Any claimed property damage should be reported within 24 hours after the cleaning or, if the damage could not reasonably have been discovered within that period, as soon as reasonably possible after discovery.
The Client should provide:
Silverline must be given a reasonable opportunity to inspect or investigate the claimed damage.
Unless emergency mitigation is reasonably necessary, the Client should not:
before Silverline or its insurer has had a reasonable opportunity to inspect it.
Clients have a responsibility to take reasonable steps to prevent avoidable additional damage after an incident.
Where Silverline accepts responsibility for accidental property damage, Silverline or its insurer may elect an appropriate remedy including:
Silverline is not responsible for purely sentimental or subjective value above reasonable economic value.
A used item is not automatically valued at the retail cost of a brand-new replacement.
Silverline may request multiple repair or replacement estimates when appropriate.
Any payment, repair, insurance referral, inspection, or settlement discussion is not an admission of negligence or legal liability.
A reasonable written release may be required before final settlement of a disputed property claim.
To the fullest extent permitted by law, Silverline is not responsible for indirect, incidental, special, punitive, or consequential losses arising from a cleaning appointment.
Examples may include:
For cleaning-quality claims, Silverline's liability will generally not exceed the amount paid for the affected cleaning, except where applicable law requires otherwise.
For accepted direct property-damage claims, responsibility is governed by the repair/replacement provisions above.
Nothing in these Terms excludes liability that cannot legally be excluded, including liability to the extent caused by fraud, willful misconduct, gross negligence where such liability cannot lawfully be waived, or other non-waivable statutory rights.
As of the Effective Date, Silverline maintains a janitorial/surety bond with coverage up to $10,000, subject to the specific terms, conditions, exclusions, deductibles, definitions, and claim requirements of the bond.
Being "bonded" does not mean that every loss, breakage, disagreement, missing item, or damage claim is automatically covered or automatically payable.
A surety or janitorial bond is separate from ordinary liability insurance and generally applies only to claims qualifying under the bond's actual terms.
The bonding company, not the Client or Silverline alone, may determine whether a particular claim qualifies for bond coverage.
Current bond information may be updated as Silverline's insurance and bonding arrangements change.
Silverline may refer a significant property claim to its insurance carrier.
Opening a claim, providing a claim number, communicating with an adjuster, or allowing an insurer to investigate does not constitute an admission of fault or liability.
Insurance coverage decisions are made under the applicable policy.
The Client agrees to reasonably cooperate with legitimate claim-investigation requests.
Silverline takes allegations involving missing property seriously.
A Client who believes property is missing should report it promptly and provide:
Clients should first make a reasonable effort to determine whether an item was moved during normal cleaning, moved by another occupant, or otherwise misplaced.
If theft is alleged, Silverline may require the Client to file a police report and reasonably cooperate with Silverline, law enforcement, the bonding company, or insurer.
Knowingly making a false theft allegation may have legal consequences.
Silverline team members may take reasonable photographs or videos of work areas before, during, or after service for legitimate business purposes, including:
Silverline will make reasonable efforts to avoid unnecessarily photographing highly personal information.
Photos taken for internal documentation are not automatically authorized for advertising.
Public advertising, social-media, or promotional use of identifiable Client property photographs will require separate permission when appropriate.
Cleaning personnel may incidentally encounter documents, photographs, mail, paperwork, computer screens, or other private materials while cleaning.
Silverline does not intentionally review Client documents as part of ordinary cleaning.
Clients are responsible for securing confidential, privileged, financial, medical, legal, personal, or proprietary material before service.
Silverline's ordinary cleaning agreement does not create a professional confidentiality, fiduciary, attorney-client, medical, or similar privileged relationship.
Commercial Clients requiring contractual confidentiality obligations should arrange them separately before service.
Clients should not independently direct a cleaner to perform substantial work outside the booked scope without Silverline authorization.
Requests for additional work may require:
A cleaner's willingness to look at or discuss an additional task does not automatically mean that task is included in the purchased cleaning.
Silverline invests significant resources in:
Clients therefore agree not to intentionally bypass Silverline by directly hiring or engaging a cleaner first introduced to them through Silverline for private cleaning or substantially similar household/commercial cleaning work outside Silverline.
This restriction applies during the Client relationship and for 12 months after the Client's last Silverline service involving that worker.
If a Client directly hires or engages such a cleaner in violation of this provision, the Client agrees to pay Silverline a $750 placement/recruitment fee.
The parties agree that this amount is intended to reasonably compensate Silverline for recruiting and placement value and is not intended as punishment.
This section does not prohibit the cleaner from generally working elsewhere or operating independently for unrelated customers.
Except for voluntary gratuities, Clients may not privately pay a Silverline cleaner to:
Payments for Silverline services must be processed through Silverline unless the company expressly authorizes another arrangement.
Tips are voluntary.
Clients are never required to tip.
A voluntary gratuity may be given directly to the cleaner where permitted by Silverline policy.
A gratuity does not substitute for payment of the cleaning invoice, service fee, tax, deposit, or other amounts due to Silverline.
These Terms also apply to commercial properties, landlords, property managers, offices, short-term rentals, and similar Clients unless a separate written agreement applies.
The person making the booking represents that they have authority to authorize Silverline to enter and clean the property.
Silverline is not responsible for disputes involving:
The Client is responsible for informing Silverline of relevant building rules, access restrictions, security requirements, parking requirements, and property-specific hazards.
Unless separately contracted, Silverline does not provide:
Silverline is a cleaning company, not a property-monitoring or emergency-response service.
Our cleaners are not responsible for discovering hidden leaks, fires, structural problems, electrical issues, gas leaks, intruders, medical emergencies, or other property problems.
If a team member happens to observe an obvious emergency, Silverline may use reasonable judgment to:
Silverline does not assume an ongoing duty to inspect or monitor the property for emergencies.
Silverline may need to delay, reschedule, reassign, suspend, or cancel a service because of circumstances including:
Silverline will make reasonable efforts to notify the Client and offer another available appointment where appropriate.
When Silverline cancels an appointment for reasons not caused by the Client and service cannot reasonably be rescheduled, no Client cancellation fee will apply and any unused deposit will be refunded.
Silverline is not responsible for consequential losses resulting from a reasonable service delay or cancellation, such as lost wages, travel expense, missed work, hotel costs, lost rent, or similar indirect losses.
Silverline may reschedule service when travel or working conditions are unsafe or impractical.
Neither party will be considered in breach solely because performance is prevented by circumstances beyond reasonable control, including:
Payment remains due for services already performed.
If Silverline advises that a requested method, chemical, tool, movement of an object, or treatment presents an unusual risk, Silverline may refuse the request.
If Silverline agrees to a Client-requested method that differs from our normal recommendation, Silverline may require additional written acknowledgment before proceeding.
Silverline is not responsible for damage caused solely by a risk that was specifically disclosed to and knowingly requested by the Client, to the extent permitted by law.
Silverline does not guarantee that a cleaning will take a specific number of hours.
An experienced multi-person team may complete a job significantly faster than one cleaner.
A fast completion does not mean that the Client is entitled to a lower flat-rate price when the booked scope was properly completed.
Likewise, a cleaning taking longer than expected does not automatically increase the price unless:
Individual cleaners do not have authority to permanently modify:
unless Silverline management expressly authorizes the modification.
Service-specific requests may still be approved through normal company procedures.
Silverline may retain records reasonably related to its business, including:
Such records may be used where reasonably necessary to administer service, resolve disputes, respond to chargebacks, collect valid balances, investigate claims, comply with law, or cooperate with insurers and legal authorities.
To the extent permitted by law, the Client agrees to be responsible for reasonable third-party claims, losses, or expenses arising directly from:
This provision does not require the Client to indemnify Silverline for losses to the extent caused by Silverline's own negligence, willful misconduct, or other liability that cannot lawfully be shifted.
Silverline will use reasonable professional efforts to provide the purchased cleaning service.
Except for rights that cannot legally be waived, Silverline does not make guarantees that:
The satisfaction procedure contained in these Terms is intended to provide a practical process for correcting legitimate cleaning concerns.
Before beginning formal arbitration or litigation, the Client and Silverline agree to make a reasonable good-faith effort to resolve the dispute directly.
The party raising the dispute should provide:
Silverline may be contacted at (845) 208-5741 or through the written contact method made available on SilverlinePros.com.
Unless immediate legal relief is reasonably necessary, the parties should allow approximately 30 days for informal resolution before initiating formal proceedings.
Small-claims matters may proceed as permitted below.
THIS SECTION AFFECTS YOUR LEGAL RIGHTS.
Except for matters eligible for small-claims court and other matters that applicable law does not allow to be arbitrated, you and Silverline agree that disputes will be resolved through individual binding arbitration rather than a lawsuit in court.
ARBITRATION MEANS THAT YOU AND SILVERLINE ARE GIVING UP THE RIGHT TO HAVE THE DISPUTE DECIDED BY A JUDGE OR JURY IN COURT.
This arbitration agreement is intended to be governed by the Federal Arbitration Act to the extent applicable.
For an individual consumer dispute, arbitration will be administered by the American Arbitration Association ("AAA") under its applicable Consumer Arbitration Rules in effect when the claim is filed, unless the parties mutually agree to another reputable arbitration provider.
Commercial disputes may be administered under the appropriate AAA commercial rules when consumer rules do not apply.
Any allocation of arbitration filing fees, administrative fees, or arbitrator compensation will comply with the applicable AAA rules and applicable law.
Arbitration may occur remotely, by documents, by telephone/video, or at another reasonable location as allowed by the applicable rules.
Nothing in this section prevents either party from seeking lawful emergency or temporary relief where necessary to protect property or preserve rights pending arbitration.
Either party may bring an individual claim in a court of competent small-claims jurisdiction if:
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND SILVERLINE AGREE TO BRING CLAIMS AGAINST EACH OTHER ONLY IN AN INDIVIDUAL CAPACITY.
Neither party will seek to have an arbitrator resolve claims as:
unless applicable law requires otherwise.
If a final court determination finds that a particular class or representative claim cannot lawfully be waived and cannot be arbitrated individually, that specific claim will proceed in court rather than invalidate the remaining enforceable portions of the arbitration agreement.
For any dispute that lawfully proceeds in court instead of arbitration:
YOU AND SILVERLINE EACH KNOWINGLY WAIVE THE RIGHT TO A JURY TRIAL TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
This means a judge, rather than a jury, would decide the dispute unless applicable law prevents the waiver.
A Client may opt out of Sections 67 through 70 by providing Silverline with written notice within 30 days after first accepting these Terms.
The notice must:
Opting out of arbitration does not cancel your cleaning service and will not result in a penalty or different cleaning price.
An opt-out applies only to the Client who timely submitted it.
These Terms are governed by applicable federal law and the substantive law of the state in which the cleaning service is performed, unless another law is legally required to apply.
Nothing in these Terms is intended to eliminate consumer rights that cannot lawfully be waived under New York, New Jersey, federal, or other applicable law.
Where a dispute is permitted or required to proceed in court rather than arbitration, it must be brought in a court of competent jurisdiction and venue permitted by applicable law.
The parties agree not to object to a lawful venue solely for the purpose of unnecessarily increasing the other party's expense.
Silverline may update these Terms from time to time because of:
Changes generally apply prospectively.
For recurring customers, Silverline will provide any notice of material changes required by applicable law.
Where applicable law requires affirmative consent before a particular change can be applied, Silverline will obtain that consent.
The "Last Updated" date at the top identifies the current version.
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent lawfully possible or severed where appropriate.
The remaining provisions will continue in effect unless applicable law requires otherwise.
If Silverline chooses not to enforce a provision on one occasion, that does not mean Silverline permanently waives the provision.
Examples include:
A courtesy does not automatically modify future policy.
The Client may not transfer the Client's contractual rights or payment obligations to another person without Silverline's consent.
Silverline may assign or transfer its rights and obligations as part of a lawful reorganization, merger, sale, financing, business transfer, or use of an affiliated service entity, subject to applicable law.
Except where these Terms expressly state otherwise, these Terms are intended to govern the relationship between Silverline and the Client and do not create contractual rights for unrelated third parties.
These Terms, together with the Client's accepted booking information, approved add-ons, approved changes, and other written service-specific agreements, form the agreement between the Client and Silverline concerning the service.
A casual conversation or statement does not modify these Terms unless the modification is actually authorized by Silverline.
Nothing in this section permits Silverline to disregard a representation that applicable law makes binding.
Provisions that by their nature should continue after the cleaning relationship ends will survive termination, including provisions involving:
Silverline reserves the right to refuse, suspend, or permanently terminate a Client relationship for legitimate business or safety reasons including:
Silverline will exercise this right subject to applicable anti-discrimination and consumer-protection laws.
Questions, cancellations, billing concerns, service complaints, or other customer-service matters may be directed to:
Silverline Home Services LLC DBA SilverlinePros Phone: (845) 208-5741 Website: SilverlinePros.com
By checking the acceptance box and completing a booking, the Client acknowledges that the Client:
By completing the booking, you agree to these Terms of Service.
Questions? Call us at (845) 208-5741